The Official Blog for Penske Truck Leasing, Truck Rental and Logistics

Penske is proud to recognize its Inaugural Rental Associate Appreciation Week Sept. 8-14.

With the theme, “Your Effort Moves Us,” we celebrate the thousands of Penske Rental associates who help customers move through life’s biggest milestones, businesses navigate their busiest seasons and drivers handle their most hectic days.

We know that effort equals results, and it’s the effort of our exceptional Rental associates that truly move us.

“The summer months are some of the busiest of the year for our Rental associates, and we’re proud to take this week to thank them and their continued dedication to excellence,” says Kevin Malloy, senior vice president of rental at Penske Truck Leasing. “It is truly because of them that our customers continue to rent with confidence.”

“During Rental Associate Appreciation Week – and every day - we appreciate and thank you.”

Penske celebrates National Technician Appreciation Week from Sept. 24 – 30. Please join us in celebrating the more than 11,000 technicians and customer service representatives (CSRs) who keep our business and our customers moving forward.

[Read more...]Show less

Penske Truck Rental has selected Avaamo's voice-driven Intelligent Virtual Assistant (IVA) for its phone-based truck rental central reservations call center. The goal is to further enhance Penske's truck rental reservation process by phone and drive efficiencies in its call center operations.

[Read more...]Show less

In an age where people can post their thoughts to the world on social media platforms via their smartphones while waiting in line for a morning coffee, Penske Truck Rental has responded by creating a team to help connect with and respond to customers in these forums.

Formed last summer, the Penske Cares team observes and responds to online social network discussions via Twitter, Facebook, blogs and other forums from Penske’s headquarters in Reading, Pa., in an effort to assist current and potential consumer truck rental customers. The team is part of the company’s central reservations call center and collaborates very closely with the company’s 24/7 roadside assistance call center, and corporate communications as well.

[Read more...]Show less